Your information · clearly explained
Privacy policy.
This notice explains how Blue Slate Construction Ltd, trading as Marine Heating Services, uses and protects personal information when you contact us, request a quote or use our services.
Information we collect
- Your name, telephone number, email address and service address.
- Your postcode, property and job details, appointment history, quotations and invoices.
- Messages, photographs or documents you choose to send by WhatsApp, email or another contact method.
- Payment and transaction records. We do not store your full card details.
- Technical information such as IP address, browser, device and website usage data collected through hosting logs or site-statistics services.
How we receive it
We normally receive information directly from you when you call, email, message us, continue an enquiry through WhatsApp, ask for a quotation or instruct us to carry out work.
The homepage form prepares a WhatsApp message on your device. Your information is sent to us only when you choose to send that message in WhatsApp.
Why we use your information
- To respond and prepare work: to answer enquiries, assess jobs and provide quotations. Our lawful basis is taking steps at your request before entering a contract.
- To provide services: to arrange appointments, complete work, communicate with you and take payment. Our lawful basis is performance of a contract.
- To meet legal duties: including tax, accounting, safety and regulatory record-keeping. Our lawful basis is legal obligation.
- To operate safely and effectively: including protecting our systems, managing disputes and improving customer service. Our lawful basis is our legitimate interests, balanced against your rights.
- Marketing: we will only send electronic marketing where permitted by law, and you may opt out at any time.
Who we may share information with
We share only what is reasonably necessary with trusted service providers and professional advisers, including:
- engineers, subcontractors and suppliers involved in your job;
- website hosting, IT, email, telephone and communications providers, including WhatsApp/Meta when you use WhatsApp;
- invoicing, accounting and payment providers, including Klarna if you choose an available Klarna payment option;
- accountants, insurers, legal advisers, regulators, emergency services or public authorities where appropriate or required by law.
Some providers may process information outside the UK. Where this occurs, we expect the provider to use an appropriate legal safeguard for the transfer.
How long we keep information
We keep information only for as long as needed for the purpose for which it was collected and to meet legal, tax, insurance and dispute-resolution requirements. Enquiries that do not proceed are reviewed and removed when no longer required. Job, invoice and accounting records are normally retained for up to six years after the relevant relationship or financial period, unless the law or an active dispute requires longer.
Cookies and site statistics
The website uses technology needed for security, accessibility and basic operation. It may also use WordPress.com/Jetpack site statistics, which can receive technical and usage information. You can restrict cookies through your browser. Where consent is legally required for optional cookies, you have the right to refuse or withdraw that consent.
Your data-protection rights
Depending on the circumstances, you may ask us for access to your information, correction, deletion, restriction, portability, or to withdraw consent where consent is the lawful basis.
Your right to object
You have the right to object to processing based on legitimate interests and to object at any time to the use of your information for direct marketing.
Contact us using the details above. You may also complain to the Information Commissioner’s Office.
Security and changes
We use proportionate organisational and technical measures to protect information, but no online service can guarantee absolute security. We may update this notice when our services, suppliers or legal obligations change. The latest version will remain available at this address.
